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February 20, 2007

JetBlue Announces Customer Bill of Rights

Filed under: Business Travel, News — admin @ 1:27 pm

JetBlue has posted its Customer Bill of Rights online. Pretty impressive. Among the company’s promises:

- Customers whose flights are delayed 1-2 hours due to a Controllable Irregularity (i.e. not weather) will receive a $25 voucher.

- Customers denied seats due to overbooking will receive $1,000.

- The airline will allow passengers to deplane after any ground delays over 5 hours.

There are many more interesting “rights.” Check ‘em out if you fly Jet Blue frequently.

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